Terms & Conditions

About Sara Brun Studio

Sara Brun is an independent artist based in Denmark, offering original, hand-painted artworks.

Seller information

Sara Brun Studio
Operated by: Sara Brun Nielsen
Address: Stampesgade 4, 5th, 1702, Copenhagen, Denmark
Email: studio@sarabrunstudio.com
Phone: +4522411911

Original Artworks

All original paintings are unique, one-of-a-kind artworks created by the artist.

Every effort is made to represent each artwork as accurately as possible. Please note that colours may vary slightly depending on your screen settings and lighting. Natural variations in texture and brushwork are part of the original artwork.

Each painting comes with a hand-signed certificate of authenticity.

Prices & Payment

All prices are displayed in Danish kroner (DKK) and include any applicable taxes.

Payments are processed securely through Stripe. Available payment methods are displayed at checkout.

Any applicable shipping costs are clearly displayed before you complete your purchase.

Right of Withdrawal

You have the right to withdraw from your purchase within 14 days of receiving your artwork, without giving a reason.

To exercise your right of withdrawal, please contact studio@sarabrunstudio.com within 14 days of delivery, clearly stating your decision to withdraw. You may also use the withdrawal form provided below.

Once you have notified me, you have a further 14 days to return the artwork.

Returns

Return shipping costs are the responsibility of the buyer.

Please package the artwork securely to protect it during transportation, preferably using the original packaging. I strongly recommend using a tracked and insured shipping service.

You may be responsible for any reduction in the artwork's value resulting from handling beyond what is necessary to establish its nature, characteristics and condition.

If an artwork is returned damaged, any liability or deduction will be assessed in accordance with applicable consumer protection laws.

Returns should be sent to:

Stampesgade 4, 5th, 1702, Copenhagen, Denmark

Please contact me before returning an artwork so I can provide any necessary return instructions.

Refunds

If you withdraw from your purchase, you will receive a refund of the amount paid, including standard outbound shipping costs where applicable.

Additional charges for choosing a more expensive delivery method, such as home delivery instead of standard parcel-shop delivery, are not refundable.

Refunds will be made using the original payment method, unless otherwise agreed.

Refunds will be issued within 14 days of receiving your withdrawal notice. I may withhold the refund until the artwork has been returned or you have provided evidence that it has been sent back, whichever occurs first.

Any legally permitted deduction for diminished value will be assessed in accordance with applicable consumer protection laws.

Damaged or Defective Artworks

If your artwork arrives damaged or you notice an issue with your order, please contact me as soon as possible, preferably within 7 days of delivery.

Please include photographs of the artwork, its packaging and any visible damage. This will help me assess the situation and handle any insurance claim.

The requested 7-day notification period does not limit your statutory rights.

Under Danish consumer law, you generally have a two-year right to complain about defects.

If your artwork arrives damaged or defective, I will work with you to find an appropriate solution in accordance with applicable consumer protection laws.

Any insurance claim relating to the original shipment will be handled by Sara Brun Studio and will not delay any refund or other remedy to which you are legally entitled.

Shipping & Delivery

Information about shipping destinations, costs, dispatch times and insurance is available in the Shipping & Delivery policy.

Complaints

If you have a complaint about your purchase, please contact me directly so we can try to resolve the issue.

Where applicable, unresolved complaints may be submitted through the Danish consumer complaints system administered by Nævnenes Hus.

For more information, visit www.naevneneshus.dk.